Clear, transparent terms covering refunds, cancellations and billing for every Digitbro service.
Last updated: 10/14/2026
All payments made to Digitbro (DGITBRO Digital Marketing) are final and non-refundable. Our services are digital, custom-built, and labor-intensive: work, infrastructure, third-party API credits and human time begin to be consumed the moment your order is confirmed. By placing an order, subscribing to a plan, or paying any invoice you acknowledge and accept this policy.
Setup, onboarding and one-time project fees are fully non-refundable once payment has been received, regardless of project stage or completion percentage. This applies to (but is not limited to):
Recurring plans — including WhatsApp Marketing Starter, Growth and Authority, hosting, maintenance and any other monthly service — can be cancelled at any time. After cancellation, your service remains active until the end of the current paid billing cycle.
No prorated refunds are issued for unused days, weeks, or features within a billing cycle. Once a billing cycle has started, the full monthly fee is earned by Digitbro.
To cancel a subscription, please contact us at least 5 business days before your next billing date via:
Cancellations received less than 5 business days before renewal will take effect from the following billing cycle.
Promotional pricing, launch discounts, bundle offers and any reduced rates are non-refundable and non-transferable. Promotional rates apply only for the period explicitly stated at the time of purchase.
If Digitbro is unable to deliver a contracted service due to a fault on our side, the available remedies are limited to:
Cash refunds are not available as a remedy for service issues.
Verified duplicate charges or proven billing errors will be refunded to the original payment method within 14 business days of confirmation. Please report suspected billing issues within 30 days of the charge.
Initiating a chargeback or payment dispute without first contacting Digitbro to resolve the matter constitutes a breach of this agreement. We reserve the right to immediately suspend access to all services, withhold deliverables, and pursue recovery of the disputed amount plus any associated processor fees.
All transactions are denominated in XCG (Caribbean Guilder). In the rare event a refund is approved under sections 6 or 7, it will be issued in the original payment currency. Non-recoverable payment processor or bank fees may be deducted from the refunded amount.
This Refund Policy is governed by the laws of Curaçao. Any dispute arising from it shall be subject to the exclusive jurisdiction of the courts of Willemstad, Curaçao.
Digitbro may update this policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
For any billing, cancellation or refund question, reach our team:
DGITBRO Digital Marketing
Witteweg 42, Willemstad, Curaçao
Email: billing@dgitbro.com
WhatsApp: +599 9 514 3332